Two VoIP Platforms, One Local Team — Managed End-to-End by NLS

Three reasons: (1) One NLS invoice covers licenses, features, numbers, minutes, and devices — not a separate Intermedia account to reconcile. (2) When something breaks, you call NLS — one Wisconsin support line, not a global contact center. (3) NLS handles volume discounting, contract-term optimization, and compliance scoping as part of the engagement. Pricing through NLS is competitive with direct purchase; the difference is how you’re supported afterward.

Intermedia Elevate has six public SKUs on our service page ranging from Basic at $9.99/user/mo (virtual/secondary license, no DID) to Enterprise at $32.99/user/mo. Microsoft Teams variants are $22.99 (Teams Pro) and $15.99 (Direct Routing). Additional Teams SKUs (Essentials, Express, Enterprise) available by quote. ResTech Services is custom-quoted based on line count, features, and bundled internet. For the complete rate card including Contact Center, AI, Archiving, Toll-Free Minutes, and devices, see the pricing page.

Same product, two brand names. Intermedia’s US-direct public site uses “Unite.” Intermedia’s partner channel and international sites use “Elevate.” Identical calling infrastructure, identical 99.999% SLA, identical apps. We use “Elevate” because it matches what you’ll see in our partner portal and on your invoices. If you’ve been researching “Intermedia Unite” online, you’re looking at the exact same platform.

The right answer depends on the business. Single-platform MSPs sell what they have; we recommend what fits. A Microsoft 365 organization that lives in Teams gets a different recommendation than a 30-room hotel that wants reliable line service from a Madison carrier. We’ll be clear during the quote about why we’re recommending one over the other.

Same calling infrastructure underneath — different delivery. Elevate is the standalone unified-comms platform with its own desktop, mobile, and web apps for chat, meetings, and SMS. Elevate for Teams embeds the calling and SMS layer directly into your existing Microsoft Teams app — you don’t install a second tool. Pick Elevate if you want one app for everything; pick Elevate for Teams if your team already lives in Microsoft Teams and you just want enterprise calling added.

Three options, all attach to Elevate Essentials/Pro/Enterprise accounts. Dedicated fax line with a fax-to-email/portal service (same as WebFax, billed as a dedicated line). Additional WebFax adds a fax inbox to your existing account without a dedicated number. Traditional fax machine connects via a SIP ATA adapter — we stock the Poly ATA 400 and Grandstream HT801 for this. Click either device in the carousel above for a spec sheet.

ResTech is a Madison-based telecom carrier with a physical office in Dane County. They acquired 5Nines’ voice and internet operations in 2023 and have served Madison MDU properties, hospitality businesses, and SMBs since 2005. Compared to Elevate, ResTech focuses on traditional digital phone service (calling, voicemail, standard features) and less on unified communications. The local-presence advantage is real if your business values working with a Wisconsin carrier whose techs answer the phone in Madison.

Yes. We port existing numbers to whichever platform you choose. Number porting is carrier-coordinated and typically takes 1–3 weeks. We handle the LOA paperwork, port-date scheduling, and post-port verification. Don’t cancel your old service until we confirm the port is complete.

Not necessarily. Softphone apps work on Windows, Mac, iOS, and Android with no hardware. If you want desk phones, we provision new SIP devices (Poly, Yealink, Fanvil) or evaluate existing phones for compatibility. Intermedia subsidizes one complimentary device per new user on most plans — we confirm eligibility in the written quote. Device spec sheets are available on request via the carousel above.

For Intermedia Elevate, yes — it’s a financially-backed 99.999% SLA with service credits if missed. That works out to roughly 5 minutes of allowable downtime per year. ResTech operates under standard carrier SLA terms and doesn’t publish a 99.999% number. If five-nines is a hard requirement, that points to Elevate.