We handle your technology end-to-end so you can focus on running your business. Proactive support, layered security, and strategic guidance—backed by clear SLAs and predictable pricing.
Most businesses we meet are dealing with at least one of these problems. Sound familiar?
Whether you need a full IT department or strategic reinforcement for your existing team—we have a model designed for your situation.
Everything from helpdesk to security to vendor management—handled by our team under clear SLAs. You get enterprise-grade IT without hiring a department.
Helpdesk, monitoring, patching, backup, device lifecycle, and vendor coordination—all included.
MFA, endpoint protection, email security, DNS filtering, and tested backup recovery—built into every contract.
Your team keeps strategic control. We provide capacity, expertise, and coverage for escalations, projects, security operations, or after-hours support.
Ticket overflow, project delivery, L2/L3 escalations, or after-hours coverage—your tools or ours.
Joint dashboards, aligned SLAs, and clear role definitions—no ambiguity about who owns what.
Both models are customizable. This is a typical starting point—we'll tailor scope to your specific needs.
| Category | Fully Managed IT | Co-Managed IT |
|---|---|---|
| Helpdesk & Ticketing | Primary helpdesk with SLA ownership | Overflow, after-hours, or escalation queue |
| Monitoring & Patching | All endpoints, servers, cloud—fully managed | Shared scope (co-defined coverage) |
| Security Operations | Full stack + incident response ownership | Shared playbooks, joint response |
| Backup & DR | Managed backups + quarterly recovery testing | Advisory or joint administration |
| Compliance Support | Policies, controls, evidence reporting | Co-author and maintain |
| Vendor Coordination | Full vendor management + escalation | Shared ownership |
Within the first 90 days, clients typically experience measurable improvements across these areas.
Proactive monitoring and patching catch issues before they impact users.
Layered defenses with tested recovery reduce risk and exposure.
Flat-rate agreements eliminate surprise invoices and budget uncertainty.
Fast, human support with clear communication improves satisfaction.
Most clients are fully onboarded within 2–4 weeks. Here's the typical path from first call to steady-state operations.
Environment audit, risk assessment, quick-win identification, and SLA alignment.
Deploy monitoring, establish backup baselines, close critical gaps, standardize configs.
Implement MFA, endpoint protection, email security, and access controls.
Monthly reviews, SLA reporting, roadmap planning tied to business goals.
Helpdesk, monitoring, patching, security stack, backup, vendor coordination, and lifecycle management. Pricing is per-user or per-device, typically $100–$250/user/month depending on scope and security requirements.
Response targets are defined by priority: P1 (critical) ≤1 hour, P2 (high) ≤4 hours, P3 (medium) ≤8 hours, P4 (low) ≤24 hours. After-hours support available for P1/P2 per your agreement.
We offer 12 and 24-month agreements for managed services. Longer terms provide better pricing and allow us to invest properly in your environment. We also offer block-of-hours for project work.
Absolutely. Our co-managed model is designed exactly for this. We handle overflow, escalations, security operations, or after-hours coverage—while your team keeps strategic control.
Healthcare, legal, manufacturing, professional services, non-profits, property management, construction, retail, and education. We understand the compliance and uptime requirements specific to each.
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Tell us about your team and priorities. We'll respond with scope options, SLA details, and transparent pricing.
Share your situation. We'll respond with scope options, SLA details, and pricing guidance—usually within one business day.