Proactive support, layered security, and strategic guidance for Wisconsin businesses — backed by clear SLAs, predictable flat-rate pricing, and a 5% monthly SLA Credit Guarantee if we miss response targets.
Most Wisconsin SMBs we meet are fighting at least one of these fires. Sound familiar?
Whether you need a full IT department or strategic reinforcement for your existing team, we have a model for your situation.
Helpdesk, monitoring, patching, security stack, backup, and vendor management — handled by our Wisconsin team under published SLAs. You get enterprise-grade IT without hiring a department.
Starting at $125/user/month (typical range $125–$200/user/month depending on security posture, compliance scope, and after-hours requirements).
Helpdesk, monitoring, patching, backup, device lifecycle, and vendor coordination — all within flat-rate scope.
MFA/SSO, endpoint protection, email security, DNS filtering, and quarterly restore testing — not add-on SKUs.
Your team keeps strategic ownership. We provide capacity, specialist skills, and coverage for escalations, projects, security operations, or after-hours response.
Pricing: Custom scoped based on your environment and coverage needs. Request a quote.
Ticket overflow, L2/L3 escalations, project delivery, or after-hours coverage — on your tooling or ours.
Joint dashboards, aligned SLAs, and clear RACI — no ambiguity about who owns what when something breaks.
Both models are tailored to your environment. This is a typical starting scope — we refine during discovery.
| Capability | Fully Managed IT | Co-Managed IT |
|---|---|---|
| Helpdesk & Ticketing | Primary helpdesk with SLA ownership | Overflow, after-hours, or escalation queue |
| Monitoring & Patching | All endpoints, servers, cloud — fully managed | Shared scope (co-defined coverage) |
| Security Operations | Full stack + incident response ownership | Shared playbooks, joint response |
| Backup & Disaster Recovery | Managed backups + quarterly restore testing | Advisory or joint administration |
| Compliance Support | Policies, controls, evidence reporting | Co-author and maintain |
| Vendor Coordination | Full vendor management + escalation | Shared ownership |
| SLA Credit Guarantee | Included — 5% monthly credit | Included on covered scope |
| Pricing | $125–$200 / user / month | Custom scoped — request a quote |
If we miss a response-time commitment in any billing month, you get a 5% credit on that month’s managed services invoice — automatically, no paperwork, no dispute process. It’s in the MSA, not a marketing promise.
Most MSPs publish SLAs; few put money against them. We do, because we’ve built the monitoring, staffing, and runbook discipline to hit them.
Measurable changes across the areas that matter most: uptime, risk, cost, and day-to-day experience.
Proactive monitoring and patching catch issues before users feel them.
Layered defenses with tested recovery reduce risk and insurer scrutiny.
Flat-rate agreements end surprise invoices and scope arguments.
Fast, human support with clear communication improves day-one satisfaction.
Most clients are fully onboarded in 2–4 weeks. Here’s the path from first call to steady-state.
Environment audit, risk assessment, quick-win identification, SLA alignment.
Deploy monitoring, establish backup baselines, close critical gaps, standardize configs.
MFA/SSO, endpoint protection, email security, DNS filtering, access controls.
Monthly SLA reporting, quarterly business reviews, roadmap tied to business goals.
We specialize in industries where uptime, data protection, and documented controls aren’t optional.
HIPAA-aligned infrastructure, EHR support, secure telehealth.
HIPAA + 42 CFR Part 2 record segregation, BAA-first posture.
PCI-aware guest networks, PMS integrations, seasonal scale.
Client-data confidentiality, document workflow, secure remote work.
We build on vendors you’d recognize on any enterprise stack — and we hold the partner status to prove it.
A directional model only. We validate assumptions against your actual environment during discovery.
Our Fully Managed IT service runs $125–$200 per user per month, depending on security posture, compliance scope (HIPAA, 42 CFR Part 2, PCI), and whether after-hours coverage is included. Co-Managed IT is custom scoped to your environment — request a quote.
Helpdesk, proactive monitoring, OS and third-party patching, endpoint protection, email security, DNS filtering, managed backup with restore testing, device lifecycle management, and vendor coordination. Hardware and software licensing pass through at cost. Scope is defined in the MSA — no surprise carve-outs.
If we miss a published response-time target in any billing month, you receive an automatic 5% credit on that month’s managed services invoice. No paperwork, no dispute process — it’s written into the MSA. See the full SLA FAQ for tier definitions.
Managed services agreements are 12 or 24 months. Longer terms earn better per-user pricing and let us invest properly in your environment (documentation, stack standardization, configuration hardening). Project work is available under separate Block-of-Hours at $150–$175/hour.
Yes — that’s the Co-Managed model. We handle ticket overflow, L2/L3 escalations, security operations, project delivery, or after-hours coverage while your internal lead keeps strategic control. We use your tooling or ours; we define RACI before day one.
2–4 weeks for most SMBs. Week 1 is discovery and documentation. Week 2 deploys monitoring and closes critical gaps. Week 3 hardens security controls. Week 4 is steady-state handoff with the first monthly review. Larger or compliance-heavy environments extend to 6 weeks.
Healthcare, Mental & Behavioral Health, Hospitality, and Professional Services. We align to HIPAA, 42 CFR Part 2, PCI DSS, and Wisconsin Stat. § 134.98 where applicable. We don’t claim QSA or formal SOC auditor credentials — we deliver the technical controls and evidence that support those audits.
Send us your user count, current tools, and compliance scope. We’ll respond within one business day with a specific scope, SLA tier, and per-user price — no discovery call required to get a number.
Share your situation. We’ll respond with scope options, SLA details, and pricing guidance — usually within one business day.