Client Support Portal

Get Help Now, The Right Engineer, The Right Priority

Submit your request below. We classify severity, assign the right technician, and keep you informed until resolution. Your SLA terms and response commitments are honored automatically.

Managed IT Clients Block-of-Hours Project Clients
Submit a Support Request Call 608-285-2252
No Limit Systems technical support and network monitoring

🚨 Critical System Down?

For P1 emergencies (complete outage, security breach, data loss risk), call us directly for immediate response.

Call Now: 608-285-2252
How It Works

From Request to Resolution

Every support request follows a structured process designed for speed, accountability, and clear communication.

1

Submit & Classify

You submit the form with issue details. We classify priority (P1–P4) based on impact and urgency.

2

Assign & Respond

The right engineer is assigned based on skill and availability. You receive confirmation and estimated response.

3

Resolve & Document

We fix the issue, update you throughout, and document the resolution for your records and future reference.

SLA Response Times

Priority Levels Explained

We triage every request based on business impact. Your SLA agreement determines response commitments.

Priority Definition Response Target
P1 – Critical Complete outage, security breach, or data loss affecting entire organization ≤ 1 hour
P2 – High Major function impaired, multiple users affected, no workaround available ≤ 4 hours
P3 – Medium Single user or non-critical system affected, workaround exists ≤ 8 hours
P4 – Low Questions, minor issues, planned changes, enhancement requests ≤ 24 hours

Response times are for initial acknowledgment during business hours (M–F, 9am–5pm CT). After-hours support available for P1/P2 per your agreement.

Who This Is For

Support for All NLS Clients

Whether you're on a managed contract, block-of-hours plan, or active project—this portal is your single point of entry.

Managed IT Clients

Full SLA coverage with defined response times. Unlimited support requests included in your agreement.

Block-of-Hours

Pre-purchased support hours. Requests are logged against your balance with transparent time tracking.

Project Clients

Active project support for implementation questions, change requests, or issues within project scope.

Not yet a client? Contact us to discuss your needs.

Before You Submit

Help Us Help You Faster

The more context you provide upfront, the faster we can diagnose and resolve your issue.

What's happening?

Describe the issue clearly. What were you trying to do? What error or behavior did you see?

Who's affected?

One user? A department? The whole company? This helps us prioritize correctly.

When did it start?

Today? After an update? Did anything change recently? Timeline helps us isolate the cause.

What system/device?

Computer name, application, email, network—the more specific, the faster we can help.

Need to reach us another way? 608-285-2252 support@nolimitsystems.com