Business Phones Pricing — Licenses, Features, Phones & Devices

These are retail starting points. Final quoted pricing depends on user/agent count, contract term, device refresh rebates (Intermedia often subsidizes hardware in year-one pricing), bundling across license types, and current vendor promotions. A 25-user deployment gets different pricing than a 3-user deployment. We issue written quotes within one business day.

Same product, two brand names. "Unite" is Intermedia's US-direct public brand. "Elevate" is the partner-channel brand used internationally and through reseller portals (including ours). Identical features, identical 99.999% SLA, identical backend platform. If you've researched "Intermedia Unite" online, you're looking at what shows in your NLS-managed account as "Elevate."

You can. You'd get Intermedia's direct pricing (sometimes matching, sometimes less flexible on volume bundling) and Intermedia's direct support. You'd trade off the single-invoice, single-support-line, locally-scoped-by-your-MSP experience. Most SMBs that buy through NLS cite the administrative simplicity and Wisconsin-based support as the deciding factor, not raw price.

All Elevate licenses are month-to-month with no annual contract, per Intermedia's standard terms. You can scale user count up or down month-over-month (subject to any device-rebate clawback if you cancel within 12 months of a subsidized hardware purchase). Devices are one-time purchases; some come with promotional rebates that unlock after 12 months of service.

Typically not for standard SMB deployments (under 50 users) — the implementation work is bundled into first-month pricing. For Contact Center deployments, multi-location rollouts, complex integrations (Salesforce, Tekion, auto-dealer systems), or regulated environments (HIPAA BAAs, financial retention), we scope implementation as a one-time project fee in the written quote. Agent activations for Contact Center Pro and Elite are per-agent one-time fees as shown in the Contact Center table above.

Devices are one-time hardware purchases. Intermedia runs promotions that subsidize one complimentary device per new user account on eligible plans — we pass that through. If you buy 25 Elevate Pro licenses and need 25 desk phones, a significant portion of those phones may be covered under current promotional terms; excess units are priced as shown above. Device rebates typically carry a 12-month service commitment. We confirm exact eligibility in the written quote.

Per-number porting fees are shown in the Numbers & Porting table ($3 per local number, $10 per toll-free number, one-time). These are Intermedia's pass-through carrier fees. Porting typically takes 1–3 weeks per carrier and is the long pole in any deployment. We handle LOA paperwork, port-date scheduling, and post-port verification. Don't cancel your old service before we confirm the port is complete.

No. All prices shown are exclusive of applicable state and local telecom taxes, federal Universal Service Fund (USF) fees, 911 surcharges, and other regulatory pass-throughs. These vary by state and by service type. We itemize them clearly on the monthly invoice.