Answers Before You Call

Break-fix works if you rarely have issues, have technical staff in-house, and can wait when something breaks.

Managed IT makes sense if you want proactive monitoring, security built in, predictable cost, and someone who knows your environment before there is a crisis. Most businesses over 10 users find it cheaper long-term, because prevented emergencies cost nothing.

We ask about your setup, pain points, user count, industry, and compliance obligations. No pitch, about 15–20 minutes. If it makes sense to continue we schedule a deeper discovery. Start a conversation.

Typically 2–4 weeks, depending on complexity. We document your environment, deploy monitoring, configure security, and train your team, with one point of contact throughout. See the onboarding page for the week-by-week breakdown.

Yes. We are headquartered in Monona and serve Dane County plus the surrounding counties, including Jefferson, Dodge, Rock, Green, Columbia, Iowa, and Sauk. Remote support handles most issues; we travel on-site for projects and hardware. See the full service area.

Yes, and we run the transition. We work with your current provider, or around them if that relationship has already broken down, to transfer credentials, documentation, and access cleanly.

Most takeovers finish in 1–2 weeks with no downtime. Everything is documented in your name, so your environment stays portable if you ever leave us.

From $125 per user per month for fully managed staff support. What moves it from there: security requirements, compliance burden, number of locations, and whether after-hours coverage is included.

That covers helpdesk, monitoring, patching, backup, security tooling (EDR/XDR, email filtering, MFA), vendor coordination, and quarterly business reviews. Site and infrastructure work is scoped per location rather than per user, because a single office and a twelve-building portfolio are not the same job. Full detail on Managed IT Services, or get a quote →

No long-term contract required. Month-to-month with 30-day notice, or 12 and 24-month terms at better pricing if you prefer commitment. We would rather earn the month than lock the year.

Included: helpdesk, monitoring, patching, backup management, standard security tooling, vendor coordination, documentation, quarterly reviews.

Billed separately: hardware, major projects (office moves, buildouts, migrations), site and infrastructure work, one-time consulting, licenses you own directly, specialty compliance audits. You see it in writing before we bill it.

Yes. Pre-purchased hours for businesses that need occasional help but are not ready for full managed services. The rate depends on block size, so we quote it rather than list it. Hours hold for 12 months, with monthly usage reporting.

Changes are communicated 60 or more days in advance with the reasoning stated (vendor cost changes, scope expansion). Most clients see stable pricing year over year unless their environment changes materially.

Monitoring flags disk pressure, failing hardware, security events, and misconfigurations before they reach your work. We patch on a schedule, review security posture, and raise recommendations early. Less emergency, more engineering.

You get a primary point of contact who knows your environment, plus the whole team behind them, so you are never blocked waiting on one person. Documentation is why any engineer here can pick up your ticket.

That is co-managed IT. We add escalation, after-hours coverage, security operations, or project capacity. Your team keeps control, we fill the gaps. Scope is set after a discovery call.

Yes. Windows, macOS, iOS, and Android through unified endpoint management (Intune, Jamf, or equivalent). Same policies and same visibility across every device type.

Automated patching on a defined schedule, typically weekly for workstations and monthly for servers after testing. Critical security patches are expedited. You set the maintenance windows.

The standard stack:

• EDR/XDR on every workstation and server
• Email security with phishing and impersonation protection
• MFA enforcement across accounts and remote access
• DNS filtering against malicious destinations
• SPF/DKIM/DMARC configured and monitored
• Backup monitoring with tested quarterly recovery

SIEM, SOC monitoring, dark web scanning, and DLP are available for higher-risk environments.

Contain, investigate, remediate, harden. Isolate affected systems, determine scope and entry point, restore from immutable backup, then close the gap that let it in.

With proper backups and the security stack in place, most clients recover without paying. Backup immutability is the line between a bad week and a business-ending event.

Yes, phishing simulations and training modules. It remains the highest-return security spend available, because most breaches still start with a clicked link.

Completion is verified daily and test restores run quarterly, more often for critical systems, with documentation proving recoverability. An untested backup is a hope, not a control.

Monthly vulnerability scans on managed environments, with remediation recommendations. For formal penetration testing, which some compliance frameworks require, we coordinate specialist third-party firms.

Yes. We sign Business Associate Agreements with every healthcare and behavioral health client before touching any system that handles PHI.

We implement and maintain the HIPAA Security Rule technical safeguards: access control, encryption at rest and in transit, audit logging, workforce training, and incident response, with documentation you can hand an auditor. We are IT professionals rather than legal counsel, so compliance stays a shared responsibility. See Healthcare and Mental & Behavioral Health.

Yes. Part 2 layers strict consent and record-segregation requirements on top of HIPAA for practices treating substance use disorders. We configure EHR access control, audit logging, and data handling to support them.

This is a common gap. Many providers do not know Part 2 exists, so if you run a behavioral health practice with substance use treatment, it is worth making a qualifying question.

Yes. For retail, hospitality, and other card-handling businesses we segment POS networks, run vulnerability scanning, and reduce PCI scope, often through P2PE-certified terminals.

We are not QSAs, but we configure the technical controls and document the network so your QSA or self-assessment is clean. See Hospitality and Retail.

Wisconsin’s data breach notification law. If personal information of a Wisconsin resident is acquired by an unauthorized person, your business must notify affected residents within a reasonable time. For healthcare, the HIPAA Breach Notification Rule layers on top.

Our incident response runbooks account for both federal and Wisconsin timelines, so nobody is reading statutes during an incident.

Yes. Underwriters increasingly require MFA, EDR, tested backups, and a written information security program. We implement and document those controls and produce the evidence insurers ask for. Many policies now exclude incidents where basic controls were absent.

Nine, each with its own page, its own compliance framework, and its own operational reality:

• Healthcare: clinics and provider groups, HIPAA-aligned
• Mental & Behavioral Health: therapy and substance use programs, 42 CFR Part 2
• Hospitality: hotels and restaurants, PCI-aware POS and guest Wi-Fi
• Professional Services: CPAs, consultants, advisory firms
• Non-Profits: donor data and nonprofit licensing programs
• Retail: PCI POS segmentation, inventory, customer Wi-Fi
• Property & Real Estate: bulk internet for MDUs, property networks, surveillance
• Education: FERPA and COPPA, CIPA filtering, classroom Wi-Fi
• Manufacturing: IT and OT segmentation, ERP and MES, plant networks

We also work with legal firms, construction and trades, and businesses that fit no category. See all industries.

Yes, along with Therabill and other common behavioral health and medical platforms. We do not replace your EHR; we secure how your practice reaches it, through MFA, access reviews, session timeouts, and audit logging.

Yes. PCI scope reduction, POS network segmentation, guest Wi-Fi isolation, redundant internet for card processing, and property management system support for hotels.

Yes, and it is a large share of our work. Networks, security policy, and user management designed to behave the same at every site, with one pane of glass for monitoring and patching. Retail chains, multi-clinic practices, hospitality portfolios, apartment and condo communities, and distributed manufacturing.

Microsoft 365 for desktop Office apps, heavy Excel work, Teams, or tight Windows and Active Directory integration.

Google Workspace for browser-first work, simpler administration, or a Mac-heavy environment. Both are secure and compliant when configured properly, and we support and migrate between both.

Business plans run from $7 per user (Business Basic) through $14 (Business Standard) to $22 (Business Premium). Most businesses land at Standard or Premium depending on security needs.

Pricing is set by Microsoft and can change. We handle licensing, configuration, and ongoing management.

Business plans run from $7 per user (Business Starter) through $14 (Business Standard) to $22 (Business Plus) on annual billing, with Enterprise tiers above that.

Pricing is set by Google and can change. Flexible monthly billing costs more than annual, and add-ons such as Gemini and extra storage are separate.

Yes: email, calendar, contacts, and files, between platforms or from on-premises Exchange. Typically 1–2 weeks with minimal disruption.

Yes. Neither provider backs up your data the way most people assume. Recycle bins have time limits, and neither will meaningfully help you recover from accidental deletion or ransomware.

We deploy third-party backup for mail, OneDrive or Drive, SharePoint, and Teams. It is a small per-user add-on, quoted with the rest of your scope.

$25–$55 per user per month depending on features: basic calling at the low end, full UCaaS with video, SMS, and contact-center features at the high end.

Desk phones run $100–$300 one-time or can be rented, though most new deployments skip them for mobile and desktop apps.

Yes. We port numbers from your current provider. Porting takes 1–3 weeks depending on the carrier, and we coordinate the cutover so your numbers keep working throughout.

Not necessarily. Many users work entirely from mobile and desktop apps. If you want desk phones, we recommend models matched to your platform.

Cloud fax is included with most UCaaS platforms: send and receive by email or web portal, no hardware. We run our own fax line that way.

Typically 2–4 weeks. Configure the system, port numbers, build auto-attendants and call flows, train your team, then go live with support standing by.

One circuit is a single point of failure. When your ISP goes down, so do phones, email, cloud apps, and payment processing.

A failover circuit on a different physical path switches over in seconds, usually for a fraction of what one outage costs you. Cheap insurance against your provider having a bad afternoon.

It depends entirely on your address, and anyone quoting you a number before checking it is guessing. Carrier pricing swings by circuit type, speed, SLA tier, contract length, and what is physically buildable at your building.

We survey your address across seven-plus carriers, then send written quotes from the ones that can actually deliver, side by side. See Internet & Failover.

Fiber: fastest and most reliable, with symmetric upload and download. Best option where it is available.

Fixed wireless: line-of-sight radio to a tower, a good answer where fiber is not available, provided the sightlines are clear. We survey the location and recommend.

Yes. We work with multiple ISPs and provider partners, including fixed wireless and LTE or 5G, to find options where traditional providers will not build.

Yes, and it is one of our deepest areas. We source and negotiate on the owner’s behalf, can resell and bill the property as a single line item, and manage the property network end to end. Residents call the ISP support line we sourced for anything affecting their own unit. See Property & Real Estate IT.

Yes. P1 and P2 emergencies are covered 24/7 for managed IT clients, routed to on-call engineers. Non-emergency after-hours work is available as an add-on.

• Portal: Request Support
• Email: info@nolimitsystems.com
• Phone: (608) 285-2252

For P1 emergencies, call. Email and the portal are fine for everything else.

Yes. Calls reach our team in Monona. Not an offshore call center, not a chatbot, and not someone reading your history for the first time.

Your environment is documented in your name, not ours. If you leave you get full documentation, credential handoff, and a structured transition to your new provider. We do not hold environments hostage.