Property management firms and real estate brokerages need multi-site networking, tenant data security, PCI-aware rent collection, and IT that supports a mobile workforce of agents, leasing staff, and maintenance teams, without the cost of an enterprise IT department.
You have offices, properties, agents working from cars, leasing teams using shared workstations, and tenants paying rent online. Most MSPs price for single-site SMBs and fall apart the moment a maintenance tech needs Wi-Fi at a property or a tenant's payment fails on a Saturday.
From central office IT to property-level networking, agent productivity to tenant-facing portals, here's what we typically take ownership of.
Property management and real estate sit at the intersection of consumer financial data, fair housing communications, and accessibility law. We build to the right standards before regulators or plaintiffs come knocking.
Online rent collection puts you in PCI scope. We help you minimize that scope through tokenization and proper vendor selection, then document the controls for your processor.
State data breach notification applies to tenant PII. We build incident response plans aligned to the statute, with notification templates ready before you need them.
Email and recorded communications with tenants and applicants must be retained. We implement retention policies, archive search, and legal-hold capabilities aligned to FHA requirements.
Tenant portals, online applications, and rent payment pages have been the subject of ADA-related litigation. We help you assess and remediate accessibility issues before they become lawsuits.
Tenant credit and background checks fall under the Fair Credit Reporting Act. We secure the data flow between your screening vendor, your PMS, and your decision documentation.
Property management firms are increasingly targeted in cyber insurance audits. We provide the documentation that supports honest answers to insurer questionnaires — usually lowering your premium.
From single-office brokerages to multi-property management firms, we work with operators who need IT that respects portfolio complexity without enterprise pricing.
We deploy centrally managed firewalls and access points (typically Ubiquiti UniFi or Cisco) so every office and property runs the same security policy, monitored from a single console. New sites take 1–2 days to bring online, and you get one phone number to call when anything across your portfolio breaks.
If you accept rent payments online, you're in PCI scope, even if a third party processes the payments. We review your current setup, identify where cardholder data touches your systems, and minimize scope through tokenization. Most well-configured property management operations qualify for SAQ-A or SAQ-A-EP, the simplest PCI self-assessments.
Yes, this is most of our property/real estate work. We deploy mobile device management (MDM), enforce MFA on every cloud service, set up secure file sharing for property documents and contracts, and configure VoIP softphones so agents have one phone number across desk, mobile, and laptop.
Yes. We don't replace your PMS, but we coordinate directly with the vendor on your behalf when there are connectivity issues, integration breakdowns, performance problems, or upgrade rollouts. You stop being the middleman between your IT and your software vendors.
Our Fully Managed IT runs $125–$200 per user per month depending on scope, security requirements, and complexity. A 15-person property management firm with 3 office locations would typically run $2,800–$3,800/month, including security stack, multi-site networking management, helpdesk, monitoring, and quarterly business reviews.
Same-business-day response is our standard SLA, backed by our SLA Credit Guarantee (5% credit if we miss). Most issues are resolved remotely within 1–4 hours. For property-level issues that require on-site work, we typically have a technician dispatched within 24 hours for non-emergencies and same-day for outages.
We'll audit your network across all sites, identify your biggest security and uptime risks, and give you a prioritized 30-day action plan, whether you work with us or not.