MICROSOFT 365

Microsoft 365 combines familiar Office tools, business-grade email, and Microsoft Teams into one powerful cloud platform. Intermedia enhances Microsoft 365 with advanced security, compliance, and backup solutions, making it the ideal choice for businesses of all sizes.

• Easy Migration: Complimentary white-glove onboarding for a seamless transition to Microsoft 365.
• Flexible Plans: A wide range of options tailored to meet your business's specific needs.
• Advanced Security: Includes 2-factor authentication, threat protection, data loss prevention, and email encryption.
• Backup & Compliance: Protect critical data with unlimited backup, archiving, and regulatory compliance tools.
• 24/7 Support: J.D. Power-certified technical support from Microsoft experts is available around the clock.

• Email Protection: Multi-layered protection against malware, phishing, and malicious links.
• Backup for Microsoft 365: Unlimited data retention and one-click restores for email, Teams, SharePoint, and more.
• Email Archiving: Preserve emails securely with unlimited storage and simple retrieval.
• Email Encryption: Automatically encrypt outbound emails to meet regulatory compliance.
• Securisync®: Real-time backup and collaboration tools for files and documents.

• Worry-Free Experience™: Bundled backup, security, and migration services make moving to Microsoft 365 stress-free.
• Enhanced Collaboration: Add Intermedia Unite® for advanced cloud voice services within Microsoft Teams.
• Business Continuity: Protect business-critical data with robust tools for security and recovery.

Request a Quote or contact us today to simplify your transition to Microsoft 365 and unlock its full potential with Intermedia’s expert services.  

Intermedia Exchange Email provides unlimited storage, seamless onboarding, and advanced compliance tools to ensure your email system is reliable, secure, and productive. Perfect for businesses that need robust, scalable email solutions.

• Unlimited Email Storage: Never worry about inbox size or over-provisioning again.
• Cloud Concierge™ Onboarding: Microsoft-certified experts ensure a smooth, no-downtime migration at no additional cost.
• Enterprise-Grade Security: Meet compliance requirements like HIPAA and FINRA with stringent security and privacy controls.
• Award-Winning Reliability: Includes a 99.999% uptime SLA and J.D. Power-certified 24/7 support.

• Microsoft 365 Apps: Access Word, Excel, PowerPoint®, and more on any device with a simplified subscription.
• Email Archiving: Preserve emails securely with full indexing and encryption for easier eDiscovery.
• Outlook Backup: Protect locally stored mailboxes with scheduled backups.
• Email Encryption: Automatically encrypt emails and prevent data leaks with pre-built compliance rules.
• Advanced Email Protection: Stop spam, phishing, malware, and zero-day threats with AI-driven protection.

• Enhanced Workflow: Boost productivity with integrated Microsoft 365 apps and centralized administration.
• Robust Security: Safeguard your email with data loss prevention, real-time link protection, and AI Guardian technology.
• Exceptional Support: Microsoft Certified technicians provide 24/7 assistance via phone or chat.

Unite for Teams Advanced integrates advanced calling, SMS, and more directly into Microsoft Teams no extra Teams Phone license is required. Perfect for businesses relying on Teams for chat, meetings, and file sharing, this solution streamlines communication, boosts productivity, and simplifies operations, all within the Teams app.

• High-Quality Calls: Make crystal-clear calls directly within Teams, backed by a 99.999% uptime SLA.
• Business SMS: Send and receive text messages seamlessly from the Teams interface.
• Advanced Call Center Tools: Manage calls effectively with features like queues, monitor, whisper, and barge, plus wallboards.
• Global Connectivity: Enjoy unlimited calling to 33 countries and seamless international communication.
• CRM Integrations: Easily connect with leading platforms like Salesforce and ServiceNow for a unified workflow.
• Presence Sync: Keep Teams and Unite in sync to avoid disruptions and maintain productivity.
• 30-Day Archiving: Automatically retain SMS, call history, recordings, and voicemails for up to 30 days.
• Business Continuity: Continue making calls via the Unite mobile or web app even if Teams experiences an outage.
• Exceptional Support: Benefit from 24/7 J.D. Power-certified support and Microsoft Gold Partner expertise.

• Seamless Integration: Unite’s advanced phone system works directly within Microsoft Teams, eliminating the need for additional licenses.
• Single App Experience: Consolidate communication and collaboration tools into one platform for ease of use.
• Microsoft-Certified Contact Center: Certified by Microsoft for quality, Unite for Teams Advanced ensures premium reliability and functionality.

Who Is This For?
Ideal for businesses that already use Microsoft Teams and need enterprise-grade telephony, advanced call management, and multi-channel communication tools to optimize productivity and customer interactions.

Simplify Communication Across Your Business
Intermedia Unite/Elevate by No Limit Systems is a comprehensive Unified Communications as a Service (UCaaS) platform that combines video, phone, chat, contact center, and file sharing into one easy-to-use solution. Designed for businesses of all sizes, it helps you communicate securely and collaborate efficiently—wherever you are.

• Desk Phone Integration: Pre-configured desk phones offer plug-and-play access to Unite’s powerful features.
• Desktop App: Make calls, host video meetings, chat, and share files directly from your computer.
• Mobile App: Work seamlessly from any iOS or Android device for ultimate flexibility.
• Contact Center Integration: Advanced call features ensure better productivity and a superior customer experience.

Cost Savings

• Consolidate communication tools into a single platform and eliminate unnecessary third-party software.
• Scale services up or down as your business needs change, ensuring you only pay for what you need.

Enhanced Productivity

• Connect your team with real-time communication tools, including video conferencing and team chat.
• Automate repetitive tasks with tools like AI Assistant, business text messaging, and meeting transcription.

Improved Customer Experience

• Multi-channel communication (voice, SMS, email, webchat) gives your customers the flexibility to reach you their way.
• Use analytics, monitoring, and workforce management tools to ensure excellent service delivery.

Reliable and Secure

• Benefit from 99.999% uptime, backed by a financially supported SLA.
• Protect your business with enterprise-grade Triple Shield Security, including encryption, 2FA, and secure data centers.

With Intermedia Unite/Elevate, you get a powerful communication system that integrates business phones, video conferencing, team chat, and secure file management—all in one platform. It’s the perfect solution for businesses looking to streamline operations, enhance collaboration, and reduce costs.

Affordable, Reliable, and Intelligent Customer Interaction Solutions
Intermedia Contact Center is a cloud-based Contact Center as a Service (CCaaS) platform designed to elevate your customer interactions. With advanced tools for managing voice, SMS, email, and webchat, this solution ensures your customers connect with the right team members, enhancing satisfaction and streamlining workflows.

• Smart Routing: Direct customers to the right agents every time using skills-based routing and customized call flows.
• Omni-Channel Support: Engage customers through voice, SMS, webchat, email, and WhatsApp on their terms.
• Advanced Call Handling: Features like Dialout, Callbacks, and Relevant Caller Information ensure efficient call management.
• Rich Dashboards and Reports: Monitor live interactions, generate actionable insights, and improve customer experiences with detailed analytics.
• AI-Powered Analysis: Use sentiment and keyword search to refine customer conversations and train staff effectively.
• Seamless Integration with Unite: Enhance productivity by combining Contact Center capabilities with Unite’s advanced call handling.
• 
  

Boost Customer Satisfaction

• Reduce wait times with intelligent call queues and routing.
• Provide proactive, personalized support through multi-channel outreach.

Empower Teams

• Enable agents to work from anywhere with easy setup and intuitive tools.
• Leverage real-time presence sync, call monitoring, and coaching to optimize performance.

Drive Business Insights

• Visualize trends and identify improvement areas with customizable reports.
• Use AI to focus on impactful conversations and make data-driven decisions.

Secure Communications

• Built with Triple Shield Security™, including encrypted data, intrusion detection, and 24/7 security monitoring to protect your customer interactions.

Intermedia Contact Center by No Limit Systems is perfect for businesses that want to:

• Enhance customer service with real-time, personalized support.
• Unify communication channels for seamless customer interaction.
• Gain deeper insights into customer interactions and team performance.
• Operate a flexible, location-agnostic team of customer support agents.

Key Features:

• Automatic Data Capture: Back up calls, meetings, chats, and SMS automatically.
• Powerful Search: Quickly locate important conversations with contextual search.
• Compliance Support: Meet governance and regulatory retention requirements.
• Advanced Security: Encrypted storage and multi-factor authentication ensure data protection.

• Host with Impact: Present to up to 1,000 attendees with HD video and screen-sharing for up to 12 presenters.
• Boost Engagement: Use live polls, Q&A, emojis, and attendee chat to connect with your audience.
• Custom Branding: Personalize your webinars with your logo, backgrounds, and branded emails.
• Advanced Tools: Access analytics, follow-up surveys, and quizzes to drive conversions.
• Flexible Access: Join via phone or computer, with international dial-in support for participants from 40 countries.

• Cost Savings: Reduce telephony costs by leveraging your existing phone system.
• Increased Flexibility: Scale phone lines up or down as your business needs change.
• Reliable Connectivity: Ensure high-quality voice calls with 99.999% uptime.
• Seamless Integration: Easily integrate with your current PBX system without disruption.

Intermedia SecuriSync by No Limit Systems combines real-time backup, file syncing and sharing, and advanced antivirus protection in one powerful platform. It’s designed to enhance collaboration, secure data, and simplify file management for businesses of all sizes.

Real-Time File Backup

• Instantly back up files as they are created or changed, ensuring they’re accessible across desktops, laptops, mobile devices, and the web.
• Point-in-Time Restoration: Recover files to previous versions after accidental deletions, device loss, or ransomware attacks

Seamless Collaboration

• Co-edit and manage files directly in Microsoft 365 apps.
• Selective Sync: Choose specific folders and files to sync, with all data accessible via the cloud.

Ransomware Protection

• Restore folders and files quickly to minimize downtime after a ransomware attack.

Secure, Compliant Storage

• Enterprise-grade security with encryption at rest and in transit.
• Remote-wipe capability and two-factor authentication for added protection.
• Administrative controls for managing file access, sharing, and audit logs.

Mobilize File Servers

• Use the File Server Sync app to migrate or sync Windows file servers to the cloud effortlessly.

• Comprehensive Solution: Protect files from malware, sync across devices, and collaborate in real-time—all in one product.
• Part of Intermedia Unite®: Integrate with a unified communications platform that combines file management with business phone, video conferencing, chat, and more.
• Enterprise-Level Security: SOC 2 and SSAE 16 Type II-audited datacenters provide unmatched protection and compliance.

Protect and collaborate smarter with SecuriSync. Request a Quote to get started today and enhance your file management capabilities!